Shipping & Return Policies.

Shipping & Return Policies.

So & Jo Boutique Delivery

So & Jo Boutique offers the below methods of UK delivery. At the moment we are only delivering to the UK.

  • Royal Mail 1st Class signed for – £3.99 (1-2 Working days).
  • Royal Mail 2nd Class signed for – £2.99 (3-5 Working days)..

If you have any questions regarding the delivery of your order please contact us info@soandjoboutique.com

Important delivery information

Please note that we cannot change your delivery address once the order has been placed. Orders will be dispatched within 1-2 working days, 1st Class signed for delivery options will take 1-2 working days after dispatched and Royal Mail 2nd Class signed for delivery option will take 3-5 working days after dispatched.

UK Bank Holidays are not classified as delivery days, we will process your order as quickly as possible but please allow extra working days for the deliveries to be processed over UK bank holidays.

How to Track your order

Royal Mail 1st or 2nd Class signed for 

If you have selected Royal mail 1st or 2nd class signed for go to https://www.royalmail.com/business/track-your-item and use the reference number provided.

Please allow 36 hours from receipt of the email before tracking your order.

Returns

Items can be returned within 14 days of purchase for a full refund to So & Jo Boutique.

So & Jo Boutique does not cover the cost of returning an item via post, unless the item is faulty. The items purchased are your responsibility until they reach So & Jo Boutique, we therefore, recommend using a signed for postage service.

Once the item has reached So & Jo Boutique and the condition of the item is confirmed, then the amount paid for the item can be refunded (excluding any delivery costs on the original invoice). Card payments can only be refunded back onto the card from which the payment was made.

Returns via post must be posted within the 14 days of purchase to be accepted for a refund.

For returning items via post please email info@soandjoboutique.com and we will be able to give you the postage address, along with the information required for us to process your refund.

Rules for Returns

  • The item must be unworn with the So & Jo Boutique swing ticket still attached.
  • The item must have no makeup marks or stains and must be in a resalable condition.
  • The item must not have been washed and must be returned in the purchased condition.
  • You must have proof of purchase – please include the original or copy of your invoice in your return.

Processing Time

So & Jo Boutique aims to process postage returns within 3-5 working days, an email confirmation will be sent to confirm that the refund has been processed. The refunded amount may take 5-7 working days to appear in your bank account/PayPal account.

Holla at So & Jo Boutique if you have any more questions.

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